Order, payment and receipt

 

How do I order?

What are my payment options?

How do I receive the receipt for my purchase?

I have not received the receipt for my purchase. What do I do?

I lost my receipt. Can I get a new one from you?

Can I order a product that is not listed in your range?

I want to purchase a product that is out of stock. Can I still order it?

 

 

Freight and delivery

 

How long is the delivery time?

Do you ship to other countries than Europe?

How much is the freight cost?

Can I track my package?

How will I be notified when my package arrives to my delivery point?

Can I have the package delivered to an address other than mine?

 

 

Returns and cancellations

 

Can I return or cancel an order?

How do I complain a product?

 

 

Prices and currencies

 

Are the prices shown including VAT?

How can you have such low prices?

Can I make my purchase in a currency other than SEK?

 

 

Customer service

 

How can I contact you?

Can I contact you in my language?

Is the webshop translated into several lanugages?

 

 

Membership and newsmail

 

Why do I need to be logged in to make a purchase?

Is the membership free?

How do I apply for membership?

How will I get notified for news and offers from you?

 

 

Authenticity of products

 

Are the fragrances genuine?

 

 

How to store fragrances and skincare products

 

How do you store the products?

How should I store my fragrances?

 

 

The Fragrance Guide

 

What is EdT, EdP, EdC and Parfum?

What are top notes, heart notes and base notes?

How do I choose a fragrance?

What is The Fragrance Guide?

 

 

Fragrance samples and minis

 

Do you have fragrance samples?

What are minis?

 

 

Gift Card and gifts

 

Can I purchase a gift to my friend and send it directly from you?

Can I send a gift to a friend who lives in another country too?

Do you have gift wrapping?

Can I purchase a Gift Card in my currency?

Can I send the Gift Card to a friend in another country?

How long is the Gift Card valid?

How do I send a Gift Card?

I have not received the receipt for my Gift Card. What do I do?

I lost my Gift Card. Can you send me a new one?

Can I use my Gift Card mutiple times?

 

 

Legal terms and policy

 

What should I consider when visiting or purchasing from the webshop?

What are your Terms and Conditions?

What is your Privacy Policy?

Can I link PerfumeHeaven.se on my website?

Can I link my company´s website/blog on PerfumeHeaven.se?

Can I download an image from PerfumeHeaven.se on my blog/website?

 

 

Environment and recycle

 

Can I throw the empty perfume bottle in the garbage disposal?

Are your packages environmental friendly?